Top Questions
- How do I register and get access if I have a Course ID?
- How does grading work? [Video, 2 min 29 sec]
- How do I read my scores? [Video, 2 min 43 sec]
- How do I use Mastering on a mobile device? [Video, 2 min 49 sec]
- How do I use Dynamic Study Modules on mobile devices? [Video, 49 sec]
- How are Dynamic Study Modules graded?[Video, 1 min 52 sec]
- What are Adaptive Follow-ups and how do I use them? [Video, 3 min 38 sec]
Access and Registration
- How do I register and get access if I have a Course ID?
- How can I look up or reset my username (login name) or password?
- How do I request a refund?
- How do I access Learning Catalytics from Mastering?
- How do I access the mobile apps available with Mastering?
Displaying Mastering
- How do I set up my computer?
- How do I correct issues loading certain pages or problems signing in?
- How do I enable Javascript?
- Why do I have trouble seeing hints and My Answers?
- Why do I have trouble seeing the whole diagram?
Grades and answering problems assignment questions
- How does grading work in Mastering? (Watch a video)
- How can I improve my grade?
- When should I take hints?
- My professor doesn't charge for hints. Why am I getting points taken off for wrong answers?
- How can I get a grade changed?
- How can I get an extension on an assignment?
- How can I request to have my assignment reset so that I can do it again?
- Who should I talk to about the course material?
- How do I type chemical formulas?
- How do I answer questions using the Marvin chemical editor?
- How do I enter an answer in radians or degrees?
eText
- Where is my eText?
- I can’t open the eText or Study area associated with my course. Why?
- I have the wrong eText. How do I request a refund?
- I downloaded the eText app, but can’t sign in to my eText. What’s wrong?
Content