Top Questions

• General
• Training
• Course Management
• Grading
• Content

General

• What information is available about accessibility and Mastering?
• Where can I find information about the differences between Mastering and Modified Mastering?
• How do I discourage cheating with Mastering?
• I’m interested in using Modified Mastering so I can link it to my learning management system. How do I find out more information?
• Can I get a student access code in addition to my instructor code?

Training

• What training options are available to help me get started?
• Where can I find a handout, presentation, and top student questions to help my students get started?
• What new features are in the release, and how do I find out about them?
• What new features are in the release, and how do I find out about them?

Course Management

• Why can't students see my assignments, even when I have extended the due date? Can I make an assignment available to only one student?
• Why can't my students submit answers?
• My students are having display issues (for example, can't submit some answers or see hints).
  • How do I correct issues loading certain pages or problems signing in?
  • How do I enable Javascript?
• Where can I find out how to copy assignments, learning outcomes, and course materials from Mastering to Modified Mastering?

Grading

• How can I learn more about the grading options? (Also see the video [2 min 29 sec])
• How do I give one or more students an extension?
• How can I reset a student's grade and allow the student to do the assignment again?
• I don't charge a penalty for using hints, but my students are charged a wrong-answer penalty. Why?
• My student says that they did work in an assignment, but Mastering "lost" it. Is this possible?
• How can I check the student's work?

Content

• How can I report a content issue? What information do you need?
• What happens when an item is republished during a current assignment?
• How do I select content in Mastering?
• How do I create assignable content in Mastering? See the following videos and answers:
  • The Simple Editor: Basics [3 min 26 sec video]
  • The Simple Editor: Add Hints, Hyperlinks, Images, and Tables [2 min 36 sec video]
  • The Simple Editor: Randomization [7 min 6 sec video]
• Where can I find information about the Marvin chemical editor?