Top Questions
- How do I register and get access if I have a Course ID?
- How does grading work? [Video, 2 min 29 sec]
- How do I read my scores? [Video, 2 min 43 sec]
- How do I use Mastering on a mobile device? [Video, 2 min 49 sec]
- What are Adaptive Follow-ups and how do I use them? [Video, 3 min 38 sec]
- What are Dynamic Study Modules? [Video, 3 min 38 sec]
- How do I use Dynamic Study Modules on mobile devices? [Video, 49 sec]
Access and Registration
- How do I register and get access if I have a Course ID?
- How can I look up or reset my username (login name) or password?
- How do I request a refund?
- How do I access Learning Catalytics from Mastering?
- How do I access the mobile apps available with Mastering?
Displaying Mastering
- How do I set up my computer?
- How do I correct issues loading certain pages or problems signing in?
- How do I enable Javascript?
- Why do I have trouble seeing hints and My Answers?
- Why do I have trouble seeing the whole diagram?
Grades and answering problems
- How does grading work in Mastering? (Watch a video)
- How can I improve my grade?
- When should I take hints?
- My professor doesn't charge for hints. Why am I getting points taken off for wrong answers?
- How can I get a grade changed?
- How can I get an extension on an assignment?
- How can I request to have my assignment reset so that I can do it again?
- Who should I talk to about the course material?
- How do I type chemical formulas?
- How can I input an answer in degrees?
- What are Adaptive Follow-Ups and how do I use them? [Video, 3 min 38 sec]
- How do I answer Dynamic Study Module questions? [Video, 1 min 12 sec]
- How are Dynamic Study Modules graded? [Video, 1 min 52 sec]
eText
- How can I use the Pearson eText app for the iPad or Android?
- When I try to view my eText, I receive the message, "Error: Invalid User. Please use a valid user." How can I correct this problem?
- I have the wrong eText. How do I request a refund?
- Where is my eText?