Top Questions About Modified Mastering
- How does grading work? [Video, 2 min 29 sec]
- How do I read my scores? [Video, 2 min 51 sec]
For A&P, Biology, Chemistry, Env Science, Geography, Geology, Health, Microbiology, Nutrition, & Physics:
- What are Adaptive Follow-ups and how do I use them? [Video, 3 min 38 sec]
- How do I use Dynamic Study Modules on mobile devices? [Video, 1 min 52 sec]
- How are Dynamic Study Modules graded? [Video, 1 min 52 sec]
For A&P, Biology, Chemistry, Engineering, Microbiology, & Physics:
- What are Adaptive Follow-ups and how do I use them? [Video, 3 min 38 sec]
Access and Registration
- Are you using Modified Mastering in a Blackboard, Brightspace, Canvas or Moodle course?
- How can I look up or reset my username (login name) or password?
- How do I request a refund?
- How do I access Learning Catalytics from Mastering?
- How do I access the mobile apps available with Mastering?
- I enrolled and now need to enroll in the next section of the course or retake the course. How do I enroll without an additional payment?
- How do I change my MyLab & Mastering for Learning Management Systems (Blackboard, Canvas, Brightspace by D2L, or Moodle) access from temporary to full access?
- How do I change my MyLab & Mastering for Learning Management Systems (Blackboard, Canvas, Brightspace by D2L, or Moodle) access from temporary to full access?
Displaying Mastering
- How do I set up my computer?
- How do I correct issues loading certain pages or problems signing in?
- How do I enable Javascript?
- Why do I have trouble seeing hints and My Answers?
- Why do I have trouble seeing the whole diagram?
Grades and answering assignment questions
- How does grading work in Mastering? (Watch a video)
- How can I improve my grade?
- When should I take hints?
- My professor doesn't charge for hints. Why am I getting points taken off for wrong answers?
- How can I get a grade changed?
- How can I get an extension on an assignment?
- How can I request to have my assignment reset so that I can do it again?
- How do I type chemical formulas?
- How do I answer questions using the Marvin chemical editor?
- How do I use Marvin to answer an organic chemistry question?
- How can do I input enter an answer in radians or degrees?
eText
- Where is my eText?
- I can’t open the eText or Study area associated with my course. Why?
- I have the wrong eText. How do I request a refund?
- When I try to view my eText, I receive the message, "Error: Invalid User. Please use a valid user." How can I correct this problem?
- I have the wrong eText. How do I request a refund?
- I downloaded the eText app, but can’t sign in to my eText. What’s wrong?